Vinculum Support

FAQ

A Vinculum frequently asked questions page is regularly updated to address problems experienced by customers and should be the first port of call for any technical problems.  If the FAQ page does not solve your issue, please contact technical support so they can assist you in the following areas:

Firmware
Hardware
Application Software
Website problems

FIRMWARE SUPPORT

Should you suspect a firmware related issue, please check our Downloads page for the latest versions of our Firmware packages..

In the event that you are still unable to solve the problem satisfactorily, please contact FTDI Support who will provide you with one-to-one support.

Note: When sending questions to FTDI Support, please help us to help you by including as detailed a description as possible of the symptoms associated with the problem.

HARDWARE SUPPORT

In the event of a suspected hardware problem, please contact FTDI Support who will provide you with one-to-one support.

Note: When sending questions to FTDI Support, please help us to help you by including as detailed a description as possible of the symptoms associated with the problem and schematics if necessary.

APPLICATION SOFTWARE SUPPORT

In the event of application software problems,  please contact FTDI Support who will provide you with one-to-one support.

Note: When sending questions to FTDI Support, please help us to help you by including as detailed a description as possible of the symptoms associated with the problem and schematics if necessary.

WEB SITE PROBLEMS

In the event discovering a problem relating to this web site, please contact FTDI Support with the details.